Refunds and Returns Policy

Vancouver Island Camping personally purchases all the products we sell to ensure the quality is as advertised.  When we discover products that don’t meet with our high expectations, we remove them from our store.

If enough of our customers complain or are not happy with the products we remove them. This way we can ensure that our products provide excellent quality and service for the task they were developed for.

However, sometimes mistakes are made during manufacturing or delivery and we want our customers to be completely satisfied. Therefore we provide a 30 Day Money Back Guarantee

Returns are available only to customers who purchased directly from https://www.vancouverislandcamping.net.

If you are not happy with your product because it has defects or isn’t able to accomplish what it was designed for, you have 30 days from the date you received your item to file a return.

If your product came with a warranty when purchased you have 90 days to file a return claim.

Item(s) must be returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and customer will be required to arrange their own shipping method.

Make sure method chosen doesn’t extend shipping time beyond 30 days allowed or return application will be denied.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase or refunded back to the original payment method depending on your choice.

You can also choose to have a replacement item sent to you (if stock is available). 

We will notify you once the refund/return process has been completed via email.

(Vancouver Island Camping) will refund the value of the goods returned but will NOT refund the value of any shipping paid unless it is deemed a warranty issue.

Only products that state they have a warranty when purchased qualify for a warranty return. 

Refund and Return Form

Please fill in all required fields to ensure proper handling of your return request.

Your Return Preference (required)
Product ReplacementRefundStore Credit

Reason For Return (required)
DamagedDissatisfiedWarranty