Vancouver Island Camping (“we” and “us”) is the operator of (https://www.vancouverislandcamping.net) (“Website”).
By placing an order through this Website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability
We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Dissatisfaction or Damage
Vancouver Island Camping will happily accept returns due to dissatisfaction or damage as long as a request to return is received by us within 30 days of receipt of item.
Item(s) must be returned to us in original packaging, unused and in resellable condition.
Return shipping whether you are dissatisfied or there was damage will be paid at the customers expense and customer will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase or refunded back to the original payment method depending on your choice.
You can also choose to have a replacement product of the same item as long as it is in stock.
We will notify you once this has been completed via email. (Vancouver Island Camping) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Vancouver Island Camping will happily honour any valid warranty claims, providing a claim is submitted within 90 days of receipt of items.
Customers will be required to prepay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Vancouver Island Camping to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to the original payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 7 – 21 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 15 – 60 days.
This varies greatly depending on the shipping method you have selected. We are able to offer a more specific estimate when you are choosing your shipping method at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2-3 business days of payment of order.
Our vendors warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time their warehouse will be closed.
In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
This option is not available after 2-3 days or if your order is dispatched sooner.
4.5 P.O. Box Shipping
Vancouver Island Camping will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. Make sure you choose this shipping option at check out if you don’t want any delays in receiving your product. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
We have a 60 day shipping guarantee and if your order hasn’t arrived by then you will receive a full refund.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.
If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Vancouver Island Camping encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Vancouver Island Camping at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping.
The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please submit an inquiry at Customer Care Product Services.